1. Special order items cannot be returned.
2. Used or Damaged items.
Any item which, in our opinion, shows evidence of being
used or misused contrary to manufacturer's instructions, and/or
subjected to improper handling, packaging or shipping by the
customer, will not be eligible for exchange, refund or warranty
We reserve the right to charge a minimum
restocking fee of 25% or refuse any returns.
We want you to be
satisfied. We will accept returns (subject to a 25% restocking
charge) or exchange for a new item within 7 days of purchase date.
Please call us before shipping your item! Merchandise must be in an "original" condition, (in complete piece & re-saleable condition.) NOT USED!
Returns on Trade Show Purchases. All
Refunds on Return items will be
less any shipping and handling charges.
Should you order an incorrect item, you may exchange it. The
customer, unless approved prior, will be responsible for re-shipping
charges. Item must be in "original condition" (complete piece and re-saleable) Not Used!
5. Replacement / Damaged Items.
Please inspect your items immediately upon delivery. Items with
defects / damage will be mailed to the manufacturer for replacement
or repair. Some parts carry a manufacturers warranty and the
manufacturer's have agreed to repair or replace the item.
Shipping damage must be reported to the Carrier and Ace Billet
within 24 hours of receipt.
If you have questions regarding this, please contact
Billet's Support Desk at (213)
268-9747 or e-mail
Please repack the items securely in a box to protect the original
packaging. We do not accept C.O.D. shipments for returned freight